Responsibilities

- Responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.
- Lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.
- Translate data and insights into customer value, leading to increased service contracts and software subscriptions.
- Collaborate with sales, distributors and business leads to identify new contract opportunities.
- Collaborate with sales, customer care and business unit on areas involving pricing, specification and product adaptations to maintain customer satisfaction.

Requirements

- Bachelor's degree
- 2 years of experience in customer success, renewals (ARR), and/or inside sales
- Fluency in Dutch and English is required.
- Additionally working proficiency in French or German
- Experience increasing annual recurring revenue
- Experience with Gainsight, Salesforce and PowerBI
- Work experience in the manufacturing or automation industry.
- Experience with SaaS, subscription, and service business models.
- Strong organizational and time-management skills

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📌 Customer Success Manager, Dutch, French, German (Barcelona)
🏢 Jobtailor
📍 Barcelona