Are you looking for a new challenge in your career? Do you have experience in IT management in cloud environments? Econocom Services is looking for a Service Manager for a new service of system operations in an AWS environment. Your tasks will be:

- Being the main point of contact for the client regarding the service.
- Manage the compliance of the SLAs and OLAs.
- Lead the implementation of the service and the innovation through the service life cycle.
- Design and plan corrective actions whenever it becomes necessary.
- Manage the resources associated with the service.
- Conduct post-mortem analyses, identify root causes (RCA), and implement preventive measures.
- Monitor system performance in real time, ensuring compliance with service standards and quality metrics.
- Lead and mentor the Control Tower team, providing support and training to ensure optimal performance.
- Generate executive reports, maintain proactive communication,



and manage service expectations.
- Oversee monitoring tools, encourage automation, and participate in the continuous improvement of technologies.
- Assess and manage risks, develop mitigation plans, and prepare for critical incidents

What we are looking for?

- 3 years of experience in Service Management.
- Previous experience in 24x7 infrastructure services
- Fluent English (B2 level or higher).
- Experience with ITSM tools, especially ServiceNow.
- ITIL certification.
- Familiarity with monitoring tools, particularly Datadog.
- Knowledge of cloud platforms such as AWS, Azure, or Google Cloud.

What we can offer?

- Contract Type: Permanent.
- Location: Madrid.
- Training Plan and Career Development Opportunities.

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📌 Service Manager - Tower Control (Madrid)
🏢 Econocom Servicios España
📍 Madrid