Responsibilities

- Understand business and functional requirements for ServiceNow.
- Collaborate with stakeholders, developers, functional teams, Support Squad, Product and Business Owners.
- Create test strategies, plans, and cases for various modules such as Incident Management, Change Management, Asset Management, etc.
- Define test scenarios for workflows, integrations, and customizations.
- Perform functional, integration, regression, and performance testing.
- Generate testing reports and maintain test documentation.
- Validate ServiceNow modules, custom scripts, and APIs.
- Test upgrades and patches to ensure smooth platform updates.
- Identify, document, and track defects and work closely with developers to ensure they are resolved.
- Assess readiness to deploy each release.
- Create complex reports and dashboards to meet business requirements.




- Take ownership and follow up closely on assigned projects, ensuring targets are met.

Requirements

- Degree in IT/IT related fields or equal by experience.
- 3-5 years of experience in QA/Testing roles, particularly with ServiceNow Projects.
- Excellent analytical, communication and problem‑solving skills.
- Experience working in Agile squads.
- Working in an international environment is considered a plus.
- Attention to detail for identifying and documenting bugs.
- ITIL framework understanding and experience in ITSM processes and workflows.
- Being a team player and versátil.
- Excellent English communication skills (verbal and written).
- Proactive and can‑do attitude.

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📌 QA Specialist (Málaga)
🏢 Jobtailor
📍 Málaga