Roche in Madrid seeks an IT Data Analyst to translate operational data into actionable insights that optimize service delivery and CSI. You will analyze metrics such as ticket volume, MTTR, and SLAs, and drive data-driven improvements across the General Operations team.
Designing and maintaining dashboards, you will collaborate with engineering on AI/AIOps initiatives and measure ROI to inform the AI and Automation roadmap.
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📌 IT Data Analyst: Operations Insights & AI Automation (Madrid)
🏢 Roche
📍 Madrid