This position Customer Service UK Market is responsible for executing the Order to Delivery Process that will support the sales department and is the first contact for our customers regarding service level performance. Customer services must follow daily the operational KPI’s to analyze inefficiencies, allowing us to put in place actions to solve them, always looking for excellence of our service level.

Responsibilities:

- Manage customer service activities to ensure excellent service.
- Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.
- Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.
- Coordinate databases (Customer & material master etc.) to avoid complaints, returns and credits due to wrong data.
- Support customer requests,



act as a central contact for any question.
- Participate and engage in continuous improvement efforts to drive order process quality and efficiency.

Requirements:

- Bachelor’s Degree preferably in business or supply chain management.
- 2-4 years’ experience in B2B FMCG or Cosmetic Industry Customer service knowledge.
- Skills in Microsoft Office.
- JDE or SAP knowledge.
- Fluent in English language (C1).

Company Description:

Working closely with REVLON for their HQ in Barcelona, we are looking for Customer Service UK Market based in Barcelona.

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📌 Customer Service UK Market (Barcelona)
🏢 Catenon
📍 Barcelona