ERNI in Madrid seeks a 2nd level support specialist for Laboratory Information Systems (LIS) in a MedTech project. You will diagnose incidents, apply workarounds, and coordinate with affiliates and regions to minimize downtime while documenting solutions in knowledge bases.
You will use ticketing tools, escalate to L3 when needed, and participate in knowledge transfer and monitoring activities across multiple LIS products; you can travel to client sites occasionally during projects.
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📌 LIS 2nd Level Support Specialist — Hybrid (MedTech) (Madrid)
🏢 Erni
📍 Madrid