Overview

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world’s leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is to deliver speed, reliability, and operational excellence at every stage of the supply chain.

Position Context

As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized integral capabilities into localized execution.

This position is designed for a highly organized, detail-oriented logistics coordinator who excels at system-driven exception management, problem-solving, and cross-functional communication within a high-volume transport network.

Responsibilities

- The Mission: Monitor, track, and rapidly resolve all delivery exceptions, customer claims, and carrier transport issues via the corporate work order system, minimizing delivery cycle times and safeguarding the customer experience.
- The Scope: Take full operational ownership of the ticketing and work order queue for Madrid delivery operations, serving as the critical administrative bridge between outbound warehouse teams, 1PL/3PL carriers, and central Customer Service.
- Performance targets and evaluation: Be prepared to meet the following metrics during the initial 6 to 12 months, including: (a) Work Order Resolution Speed (SLA)



— consistently meet targets for ticket resolution times to process delivery issues, returns, and address corrections within defined windows; (b) System Data Integrity — maintain near-perfect data accuracy when log-tracking transport exceptions, cargo damage reports, and delivery modifications within the Transport Management System (TMS); (c) Carrier Coordination Efficiency — establish proactive communication with 1PL drivers and 3PL partners to push updates, re-routing instructions, and return approvals; (d) Process Auditing & Root Cause Tracking — categorize and analyze recurring bottlenecks (e.g., high-failure zip codes) to provide actionable insights to the Delivery Operations Manager.

Qualifications

- Greenfield Launch Expertise: Verified background working within transport administration, customer service logistics, or control tower data processing during a network setup or rapid scale-up.
- Systems Ticketing Fluency: Experience managing CRM systems, ERP or ticketing software (e.g., Zendesk, Salesforce, or proprietary TMS/WMS); strong Microsoft Excel skills.
- Language Proficiency: Professional fluency in English and Spanish is mandatory; knowledge of Mandarin is a valued asset.
- Operational Flexibility: High adaptability regarding working hours and schedule adjustments to align with driver waves and peak e-commerce windows.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.

We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.

Ready to Build the Future of Logistics

Take the next step in your career and join one of the world’s fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics.

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📌 Work Order Processor (Ares)
🏢 Jd. Com
📍 Ares