Overview

The Alpega Group is looking for a Debt Mediation Specialist who is Polish and Spanish speaking. This role will be part of the Customer Service Organization (Carriers) team. This role will be based in St. Cugat del Valles, Barcelona, Spain.

Who we are

The Alpega Group is a leading and rapidly growing software company that offers modular solutions to manage end-to-end transportation and enable our customers to achieve more sustainable transportation processes, with over 35 years in the industry.

What can you expect?

- Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.
- Monitoring open mediation cases through weekly and monthly reports.
- Monitoring default customers.
- Communicate and follow up effectively with the mediation supervisor and the customer service department regarding default customers.
- Monitoring the notified payment guarantees through weekly and monthly reports.
- Meet defined department goals and activity metrics.




- Perform other assigned tasks and duties necessary to support the Mediation Department.

Qualifications

- Previous experience working in customer support or incident management
- Fluent Polish (C2), spoken and written, is required
- Fluent (C1) level of Spanish and English
- Resourceful and highly motivated, with a focus on client satisfaction
- Team player and able to build good relationships across functions and collaborate to achieve shared goals
- High accuracy standards
- Experience with Salesforce/CRM is a plus

What do we offer?

- An excellent career opportunity at a SaaS leading player in logistics
- Grow and learning opportunities in an international environment
- The possibility to work in a team but also to work independently
- Permanent contract
- Hybrid work model (at least 3 days in the office)

Learn more about life at Alpega:

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📌 Debt Mediation Specialist – Spanish & Polish Language Required (San Cugat del Vallés)
🏢 Alpega
📍 San Cugat del Vallés