Job Title

IT Operations Specialist

Location

Airbus Helicopters (Albacete, Spain)

Why Join Us

Life in Albacete: Quality & Convenience – Forget long commutes. Albacete offers you the great advantage of a “15-minute city”: safe, accessible, comfortable and perfectly connected. Enjoy a premium standard of living at a competitive cost, ensuring you have the perfect balance between your career and your personal life.

Airbus Helicopters: Grow with us – We offer more than a job; we offer a community. Immerse yourself in a young, collaborative environment that feels like family. As a strategic Center of Excellence, we are a global leader in helicopter production, offering you endless potential to grow alongside our major projects.

Project: Shaping the Future – Welcome to the Digital Campus, a pioneering ecosystem dedicated to industrial digitalization and innovation. This is more than just a workplace; it is a technological hub where we define the future of flight.

Role Overview

You will join our Digital Transverse Functions Solutions Team (EIIF) whose objective is to build, develop and maintain new digital solutions in different functional perimeters such as HR, Corporate functions, Procurement, Quality & Programs. You will be part of a multicultural team involved in the design, building and deployment of digital solutions based on custom development or SaaS solutions. We are seeking a motivated Junior IT Operations Specialist to support UPH (Unified Planning for Helicopters), a critical business solution built on top of the Planisware platform. In this role, your primary focus will be ensuring the application's stability, monitoring system performance, and resolving technical incidents. No prior experience with Planisware is required.

Responsibilities

- Application Monitoring: Monitor the UPH solution’s daily performance via Dynatrace tool, server health,



and batch jobs to ensure maximum uptime.
- Incident Management: Act as the first line of technical support (Level 1/2) to investigate, troubleshoot, and resolve application bugs, performance lags, or user-reported technical issues using ServiceNow.
- Environment Maintenance: Assist in deploying application updates, patches, and configurations across testing and production environments.
- Data & Database Support: Run SQL queries to investigate data inconsistencies, extract reports, and ensure data integrity within the application.
- Collaboration: Work closely with the infrastructure team, business analysts, and external software editors to resolve complex technical blockers.
- Documentation: Maintain and update technical documentation, operating procedures, and knowledge-base articles.

Required Skills & Experience

- Education: Master’s degree in Software Engineering.
- Experience: 0‑2 years in IT operations, application support, or system administration.
- Core technical skills: Basic understanding of Linux/Windows server environments, good knowledge of SQL, familiarity with scripting languages (Bash, PowerShell, or Python) is a major plus, understanding of ITIL concepts (Incident, Problem, and Change Management).
- Soft skills: Strong analytical and problem‑solving mindset, curiosity and strong desire to learn complex enterprise software architectures, good communication skills to interact with both technical teams and business users.

Benefits





- Vacation days plus additional days‑off throughout the year (approximately 35 days per year in total).
- Attractive salary.
- Hybrid work model: adaptable arrangements to stimulate innovative thinking.
- Collective transport service subject to working calendar/home location.
- Life, health insurance, employee stock options, retirement plan, or study grants.
- On‑site facilities: free canteen, kindergarten, medical office.
- Opportunity to collaborate in social and corporate social responsibility initiatives.
- Excellent upskilling opportunities and great development prospects in a multicultural environment.
- Option to access special rates in products & benefits.

How to Apply

Since this position is managed transnationally, please submit your documents (CV and cover letter) in English. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation, and sustainable growth.

Company Information

Airbus Helicopters España, SA

Employment Type: Permanent

Experience Level: Entry Level

Job Family: Digital

Equal Opportunity Statement

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

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📌 #CORE DIGITAL CAMPUS IT Operations Specialist (Albacete)
🏢 Airbus Helicopters
📍 Albacete