Role Summary

Coaches and supports customers to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.

Experience & Qualifications

- 0–2 years of experience
- Education: Bachelor's degree or equivalent experience
- Functional/Technical Skills: proficiency in English and the local language of the market(s)
- Proficient communicator
- Growing knowledge of sales techniques; some account management experience preferred

Responsibilities

- Begin developing relationships with customer or their account team, including key buyers/decision makers.
- Assist in creating opportunities (e.g., progress meetings, fact‑finding/exploratory meetings) to build customer account.
- Develop understanding of customer’s business issues through appropriate organization channels.
- Recommend products, services, and insights that will meet customer needs.
- Complete basic account plans that outline tactics to acquire and/or maintain business.
- Acquire a basic understanding of how the department operates and fits into the larger organization.
- Develop awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers.
- Develop a basic understanding of the financial impact of decisions/solutions on the organization and its customers.
- Guide accounts to valuable insights and present insights that can benefit account and organization.
- Gather data/information on potential ideas and solutions to address a business need.
- Document components of a business case for change at the direction of more senior colleagues, when appropriate.




- Develop a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
- Learn when to partner with legal resources to modify or adjust standard contract terms.
- Learn the contract negotiation process and how to complete contractual arrangements.
- Exchange simple information in straightforward situations to gain the support of others.
- Proactively seek help from a manager when needed to address areas of difference and ensure agreements among all parties.
- Assist in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications of not reaching an agreement.
- Identify the key stakeholders in decision making for the account.
- Develop understanding of standard offerings and major areas of expertise.
- Build a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
- Develop a broad understanding of competitors’ standard products and services.
- Understand the value and application of products, technologies, and offerings to accounts and organization.
- Understand the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers.
- Learn about customer’s key leaders/decision makers from internal customer relationship management system.




- Develop basic understanding of customer’s industry and competitive market and/or use company’s tools to access market‑specific information and insight.
- Attend meetings with customers to understand needs and expectations.
- Learn the metrics to assess the performance of products, services, and solutions against customer needs/expectations.
- Develop key value proposition statements, case studies, or use proof points to demonstrate the value of the company’s products, services, and solutions.

Compensation

The total cash range for this position in Madrid is €36,000.00 to €50,500.00. Employees in this role have the potential to increase their pay up to €57,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.

Benefits

- Medical, dental, and vision coverage
- Paid time off
- Employee Assistance Program
- Wellness and travel reimbursement
- Travel discounts
- International Airlines Travel Agent Network membership (IATAN)

Accommodations

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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📌 Associate Market Manager (Madrid)
🏢 11360 Expedia Spain
📍 Madrid