About The JobAs an IT Account Manager within the Allianz General Network (AGN) Customer Excellence/Front-End Service Management team, you will be responsible for end‑to‑end management of the AGN service lifecycle and serve as the key interface between Allianz Technology and the Allianz operating entities (OEs) across Europe. Your mission is to strengthen the perception of AGN services by delivering tangible results, managing customer relationships, and ensuring alignment between AGN strategy and customer needs. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany.What You DoDeliver measurable improvements in AGN service perception (e.G., AES, NPS surveys)Own customer relationship management with key OE stakeholdersAddress customer requirements and escalations with AGN squadsManage official customer communication on behalf of AGNAlign AGN strategy with customer priorities and vice versaDrive AGN marketing and value propositionManage end‑to‑end AGN service lifecycleCoordinate closely with global AGN squadsManage AGN service KPIs, SLAs, and pricing discussionsSupport risk, incident, and problem managementWhat You BringTechnical background in IT network infrastructure at enterprise levelKnowledge and experience with the AGN service portfolio (desirable)Technical certification in the field of networks (e.G., CISCO certifications)



is a plusFluency in English and German (spoken and written) is requiredReliable with high precision and attention to detailStrong teamwork skills with high resilience, self‑organisation, and initiativeExcellent communication and relationship‑building skillsAvailability for international business travelBasic AI knowledge and a genuine interest in leveraging AI tools and technologiesWhat We OfferHybrid work model with up to 25 days per year working from abroadPerformance‑based compensation and benefits including a company bonus scheme, pension, employee shares program, and employee discountsCareer development and digital learning programs, international career mobility, and a culture of innovation and empowermentFlexible working, health and wellbeing offers (including healthcare and parental leave benefits)Equal Opportunity EmployerAllianz Technology is an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. We welcome applications regardless of race, ethnicity, cultural background, age, gender, nationality, religion, social class, disability, or sexual orientation, or any other characteristics protected under applicable local laws and regulations.#J-18808-Ljbffr

📌 Europe It Account & Service Manager — Hybrid/Travel (Madrid)
🏢 Allianz Technology
📍 Madrid