For a temporary 12 month contract we are looking for an experienced professional fluent in French, Spanish, and English who enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers. As a Customer Experience Representative you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, logistics, planning and other internal stakeholders as required .Your key responsibiliti es Oversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document managemen t. Regularly update customers and internal stakeholders on order status and any issue s. Handle customer inquiries, process returns, and claims to resolve customer issues promptl y. Identify potential obstacles in the fulfilment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvemen t.



Understanding customer expectations and translating the voice of the customer for internal stakeholder s. Produce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meeting s. Develop and present recommended improvements to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvemen t.You br ing2 - 3 years’ experience in customer service and/or order manageme nt. SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valu ed. Experience in export documentation, incoterms highly valu ed. Good communication skills and excellent capabilities to resolve iss ues Capable of networking within our large organization spread out through different sites worldwi de. Capability to analyse customer data and KP I’s Initiative to identify process improveme nts French, Spanish, and English is mandat ory

📌 Customer Experience Representative (España)
🏢 Gracia101 Talent Solutions
📍 España