Manychat is a leading chat marketing platform, helping businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by Bessemer Venture Partners. With 400+ teammates across offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — we're building the infrastructure of conversational commerce.THE CONTEXTManychat's People Operations runs on a hub model. Each location — Spain, Netherlands, Brazil, Armenia, US — has a People Operations Partner who owns everything: the full employee lifecycle on the ground, the local workplace experience, and the day-to-day people experience in that hub.You are Manychat Spain's single trusted People Operations expert. You operate within a global framework — global standards, tools, and domain leads who own Payroll, Compliance, People Tech, Workplace & Experience, and Rewards. But in Barcelona, the experience lives with you.We are looking for a People Operations Partner who can run the full people function for Manychat Spain — independently, confidently, and without hand-holding.This is not a specialist role. You cover the full lifecycle, workplace operations, events, and everything in between. The measure of success is simple: people in Spain have a seamless, high-quality experience, processes are clean, and you know what's happening before it becomes a problem.What distinguishes this role:You own the hub — not a piece of it. Everything people-related in Spain runs through youYou work with global domain leads (Payroll, Compliance, People Tech, Workplace & Experience, Rewards) — they set the standards and tools; you own the localexecutionAI is infrastructure, not optional — you build self‑service and automation into your daily operationsYou thrive in a fast-moving, international environment. You're equally comfortable advising a manager on a sensitive termination and coordinating a team offsite. You act before you're asked.Own the Spain HubBe the single point of contact for all people matters in Spain — for employees, managers, and global domain leadsOwn the local roadmap: what needs to improve, what's next,



what success looks like for the Spain hubMaintain a clear view of what's happening in the location — headcount, team health, open cases — and surface it proactively to the Head of People OperationsEmployee Lifecycle, End-to-EndOwn the full lifecycle for Spain: pre-boarding, onboarding, transfers, role changes, compensation adjustments, offboardingManage complex and sensitive cases — difficult terminations — with care and in close partnership with the Compliance PartnerOwn HRIS data quality in Humaans — employee records, org data, process accuracyCoordinate payroll inputs accurately and on time with the Payroll PartnerRelocation & Settling-InCoordinate settling-in support for employees relocating to Spain — partner with external settling-in service providers and guide employees through the process from offer acceptance through their first monthsCoordinate with immigration consultants and legal partners where neededSupport employees throughout — documentation, practical questions, the stuff that actually slows people downOffice, Workplace & EventsOwn the day-to-day Barcelona office — facilities, vendors, employee requests, and local operationsDistribute global programs locally: welcome packs, swag, perks and recognition initiatives — in coordination with the global Workplace & Experience teamOrganize and execute local team-buildings, internal events, and logistics for Barcelona-hosted offsitesManage facilities vendors, building management, and office operations end-to-endBuild AI-Native OperationsDefault to automation for employee queries, document generation, onboarding workflows,



and operational logistics where possibleBuild self-service so employees don't need to contact you for anything a good system can answerWork with the People Tech lead to improve HR system workflows and automation in SpainConnect to the Global FunctionWork within the standards and tools set by domain leads — bring the global framework to life locallyContribute to global People Ops initiatives and ensure Spain is consistent with the global modelShare what works in Spain with the hub community across locationsWHAT SUCCESS LOOKS LIKE (6 months)People in Spain have a seamless experience across the full lifecycle — no gaps, no delaysLocal processes and documentation are clean and currentEvery open case is handled — or you know exactly where it stands and what's nextOffice runs without daily intervention — vendors, operations, and requests handled proactivelyAI and self-service handle the majority of routine employee queriesThe Head of People Operations gets your updates, not surprisesExperience & Background10+ years in HR Operations or People Operations, with strong hands‑on experience in SpainProven experience coordinating relocation and settling‑in support for international hiresExperience handling complex and sensitive terminationsExperience running or supporting office operations, workplace, and events alongside core HRExperience in an international, fast-moving environment — operating independently and proactivelyProficiency in HRIS systems; strong written and verbal English; fluent SpanishSkills & MindsetOwnership instinct:you see what needs to be done and do it — across lifecycle, workplace, whatever comesAI-native: you look for what to systematize, not what to protectStrong judgment in ambiguous situations — you advise managers on hard calls, not just run processHigh ownership: you don't wait for a task to land in your inbox — you know what's coming and prepareCross-cultural fluency: you work in a integral team every dayNot what we're looking for:someone who needs a clear lane and a playbook for every situationCompetitive salary, annual performance bonusProfessional development budget for relevant conferences, training, and coachingFlexible benefits plan designed to support your individual needsComprehensive healthcare: inclusive health insurance covering medical, dental, and wellness programsHybrid work and generous leave optionsIn-office perks, including free meals and snacksCompany-funded sport activities, annual offsites and team-building events#J-18808-Ljbffr

📌 Global People Operations Partner (Madrid)
🏢 Manychat
📍 Madrid