Join Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector.If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid.Your Responsibilities
- Provide technical customer support via phone and email.
- Handle Level 1–2 technical incidents and service-related queries.
- Register and follow up customer cases using CRM and ticketing systems.
- Deliver high-quality customer experience in Portuguese, English, and Spanish.
- Escalate complex cases following internal procedures and quality standards.
- Support customers in a professional and solution-oriented way as a teleoperador/a specialist.What We Offer
- Permanent contract from day one.
- Full-time schedule (39h/week).
- Monday to Friday shifts between 9:00 and 19:00.




- Hybrid model:- 3 days on-site in Madrid- Remote work on Mondays and Fridays
- Competitive salary: 22,000 – 23,000 € gross/year.
- Paid training during working hours.
- Career development opportunities within Foundever.
- International and multicultural work environment.What We Are Looking For
- Portuguese native or bilingual level.
- Advanced English and Spanish (C1 or higher).
- Customer-oriented mindset and strong communication skills.
- Interest in technical support and premium customer experience.
- Ability to work with digital tools and structured processes.
- Based in Madrid or willing to relocate.About FoundeverFoundever is a general leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands.

📌 Customer Service Agent – Portuguese, English & Spanish Electric Vehicles Project | Hybrid – Madrid
🏢 Foundever
📍 Madrid