Shape customer experience across a growing platform Are you passionate about improving customer experience through data, insight, and cross‑functional collaboration? We’re hiring a Customer Journey Manager to design, measure, and continuously improve customer journeys across a scaling, international technology business. This role sits at the intersection of product, operations, and customer teams — with a direct impact on customer satisfaction, retention, and growth. What you’ll be doing Define and map customer journeys across the full lifecycle Identify pain points and opportunities for improvement Develop and track key metrics (NPS, CSAT, customer health)



Build dashboards and reporting frameworks Drive cross-functional initiatives to improve customer experience Translate customer insights into scalable processes and actions What we’re looking for 5+ years’ experience in Customer Experience, Journey Management, or Service Design Proven track record of improving customer journeys using data Strong experience working cross‑functionally (Product, Ops, CX teams) Experience with journey mapping methodologies (frontstage + backstage) Ability to influence without authority Strong analytical and communication skills Fluent English required; additional European languages a plus #J-18808-Ljbffr

📌 Customer Journey Manager (Barcelona)
🏢 Momentum Global
📍 Barcelona