OverviewBeyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a general team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours.Beyond is looking for a Senior Customer Success Manager to join our growing team. Reporting to our Manager of Customer Success, EMEA, you will manage our largest customers and those who have an outsourced revenue manager as part of our Guidance offering. You will deliver a white-glove customer experience and collaborate with the Revenue Management team. Your role is to ensure these customers are successful and stay with Beyond as we lead the market in this industry. As the world and travel landscape shift, you will help customers not only survive but thrive.ResponsibilitiesDriving customer adoption, retention and satisfaction for an assigned book of accountsProviding analyses on booking trends and pricing performance for clientsBuilding relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their teamTraining clients on the basics of revenue management and how to effectively use our tool to increase revenueEnsuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisionsSecuring annual subscription renewals and uncovering expansion opportunitiesPerforming regularly scheduled meetings with key stakeholders to ensure customer goals are being metMonitoring and reporting on the health and risk of assigned accountsMaintaining a deep understanding of Beyond Pricing’s suite of productsReviewing Beyond’s algorithm performance in existing markets, making actionable recommendations based on data-driven insightsPartnering closely with the Revenue Management, Sales, and Customer Experience Teams and mentoring junior team membersBeing the voice of the customer back to our Product organisation, communicating trending customer feedback and ideasWhat kind of person are we looking for?Have deep customer-empathy: you find fulfillment in helping customers reach their goals.Enjoy working with people: you are driven to provide an excellent customer experience.Be data-minded: you are exceptional with data and leveraging it to make strategic decisions.Go above and beyond: you pride yourself on going above and beyond for teammates and customers.Be Highly Analytical: you are able to look at multiple graphs and charts and instantly derive insightQualifications3+ years of experience working in customer success or revenue managementExperience managing renewal conversations on your ownFluency and ability to work with customers in English and FrenchExperience working with software or ability to learn tools for data analysis, including comfort with data sets in ExcelExceptional verbal and written communication skills with the ability to communicate effectively at all levelsExperience helping customers through presentations, trainings, or day-to-day questionsExperience in SaaS,



tech and/or the short-term rental industry preferredFluency in any additional European language is a plusApplication processHave a video conversation with someone on our Recruiting team to discuss experience and interest and learn more about usMeet with our Manager of Customer Success, EMEAComplete an assignment relevant to the role and present it to key stakeholdersMeet the Director of Customer ExperienceHave a final interview with our Chief Executive OfficerCompany ValuesWe are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you and you're ready to work with a team that lives and breathes those values, we want to hear from you.BenefitsBeyond offers a wide variety of benefits like stock options, unlimited PTO, private health insurance and more. You can learn more about our benefits by visiting our careers site.Diversity, Equity and InclusionBeyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. We care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on building a dynamic and diverse team. Whoever you are, you can belong at Beyond.PolicyWe are implementing clear guidelines around the use of AI in our recruitment processes. Please review the policy in the information provided.GDPR and other compliance notes may be reviewed as part of the onboarding process.#J-18808-Ljbffr

📌 Senior Customer Success Manager - French & English Speaking (Madrid)
🏢 Beyond
📍 Madrid