What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

- Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands

- Log call details onto call management systems and provide response and resolution within SLA

- Maintain service and product knowledge and expertise associated with applications specific to individual customers

- Ensure contractual SLA is maintained

- Provide cover for other Agents in their absence, either within the same team or across teams

- Understand and comply with administrative duties including holiday, sickness and overtime

- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

📌 Customer Service Representative (Danish-speaking) (Barcelona)
🏢 Sin nombre
📍 Barcelona