Job Overview
As an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. You will play a critical role in troubleshooting, resolving, or escalating IT-related issues for Celonis employees globally, with a special focus on supporting our vibrant Madrid office. This is an excellent opportunity for an experienced IT professional with hands‑on expertise in both macOS and Windows environments who thrives in a fast‑paced, dynamic, and international workplace.
Key Responsibilities
- Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
- Provide hands‑on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
- Collaborate with the general IT Service Team to resolve technical issues via phone, email, or remote assistance.
- Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers,



and video conferencing systems (Zoom/MS Teams).
- Manage the onboarding process for new employees in the Madrid office.
- Support mobile devices, including smartphones, through mobile device management platforms like Intune and Kandji.
- Provide onsite IT support to Celonis employees at the Madrid office.
- Ensure clear and effective communication with users to understand, document, and resolve their IT issues.
- Perform basic repairs and replacements for computing equipment when needed.
- Develop and maintain documentation and user guides for common issues to improve IT service efficiency.
- Handle Procurement & Provisioning of Hardware (Laptop & Phones).

Required Qualifications
- 3-5 years of hands‑on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.
- Strong knowledge of macOS and Windows 11 operating systems.

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