Job Description
What will you do with us?
- Own and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboards
- Particularly Salesforce Service Cloud configuration, including Case Management, Service Console, Knowledge, Omni-Channel, Digital Engagement, Entitlements, Milestones, queues and routing configurations
- Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations
- Manage mass imports, updates and exports of data
- Ensure data integrity, security and perform required audits reviews
- Design, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practices
- Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
- Handle complex and escalated support requests, perform root cause analysis, and improve system stability and user experience




- Assist in conducting training to business owners for new features and help with roll-out
- Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
- Own end-to-end delivery of Salesforce initiatives, coordinating admins, developers and testers across design, build, testing, deployment and post-release support
- Mentor and guide other team members, enforcing best practices during design and implementation
- Proactively lead and contribute to solution design, applying Salesforce best practices
- Optimize existing builds to reduce technical debt and improve org health and efficiency.
- Manage deployments using CI/CD tools and GitHub

Qualifications
What makes you a strong fit?
- Advanced working knowledge of Service Cloud (Deep understanding of Omni-Channel Routing, Service Console, Case Management, Email-to-Case, Web-to-Case, K

📌 Salesforce Administrator (Barcelona)
🏢 Docplanner
📍 Barcelona