Company Overview
Inbenta is a general AI technology company specializing in enterprise‑grade Conversational AI for Customer Experience. Our knowledge‑first AI platform helps organizations unify fragmented data into a single, trusted AI knowledge layer to automate interactions, orchestrate workflows, and deliver accurate, secure, and compliant customer experiences at scale.

With over two decades of innovation, Inbenta combines Conversational AI, Generative AI, and proprietary semantic technology to deliver high‑accuracy, auditable, and multilingual solutions across chat, search, knowledge management, AI agents, and digital assistants. Trusted by 1,000+ organizations worldwide, Inbenta enables businesses across industries such as Banking, Insurance, Automotive, Retail, and Transportation to reduce operational costs, improve self‑service, and prove measurable AI impact.

Role Summary
As a Client Success Manager, you will own and grow a portfolio of enterprise and mid‑market customers across Europe. You will act as a trusted advisor, accountable for customer success, retention, renewals,



and expansion revenue, ensuring customers realize measurable business value from Inbenta’s solutions. This role combines strategic account ownership with a strong commercial mindset.

Key Responsibilities
- Own and manage a portfolio of customer accounts across multiple European markets.
- Serve as the primary point of contact, building strong, long‑term relationships with customer stakeholders.
- Understand customer business objectives and align Inbenta solutions to measurable success outcomes.
- Drive customer adoption, value realization, and ongoing engagement across the full lifecycle.
- Own and execute expansion opportunities (upsell and cross‑sell), including opportunity qualification and solution positioning,
- Lead Quarterly Business Reviews (QBRs) and success planning sessions to demonstrate value, insights, and roadmap alignment.
- Monitor account health, usage, and risk indic

📌 Client Success Manager (Barcelona)
🏢 Inbenta
📍 Barcelona