Description

Role Purpose

The Process Engineer is a senior operational role within the Process Engineering function, responsible for the governance, monitoring and continuous improvement of AI-driven policy lifecycle processes. This role does not build or configure AI models, that sits with a dedicated engineering function, but instead acts as the operational owner of AI process performance, ensuring processes run accurately, compliantly and in alignment with business expectations. The Process Engineer translates operational observations into structured requirements, drives HITL reduction through evidence-based improvement cycles, and ensures all AI-driven processes are auditable, traceable and fit for purpose.

Key Responsibilities

Process Monitoring & Performance Oversight

Monitor AI process performance on a daily and weekly basis across assigned policy lifecycle domains, tracking accuracy rates, HITL volumes, process uptime and volumes processed against expected. Maintain visibility dashboards and escalate accuracy drops, HITL increases or process failures promptly. Track performance against SLA expectations and flag deviations.

Agent Performance Oversight

Monitor the behaviour and outputs of AI agents operating within assigned processes, identifying patterns of degradation, unexpected behaviour or decision quality issues. Maintain a clear picture of agent performance over time and use this to inform improvement requirements.

HITL Reduction & Continuous Improvement

Analyse HITL intervention patterns to identify where AI processes are underperforming. Raise structured, detailed business and functional requirements to the AI/ML engineering function for model and process improvements. Conduct UAT on new releases before go-live and track HITL trend improvement across enhancement cycles.

Process Transformation through AI

Define requirements for new AI-enabled processes or the AI augmentation of existing ones.



Build and maintain decision trees for AI routing and exception handling. Develop AI-ready SOPs that are structured, unambiguous and formatted for both AI consumption and human oversight. Support the end-to-end transition of manual processes into AI-driven workflows.

Process Audit & Traceability

Perform regular sample-based QA reviews of AI process outputs. Conduct root cause analysis when quality issues or failures occur. Define and raise auditability and traceability requirements — including decision logs, confidence scores and HITL audit trails — to the engineering function. Ensure processes meet internal compliance and operational audit standards.

Qualifications

Required Skills & Experience

- Deep understanding of insurance policy lifecycle processes across one or more domains (bookings, endorsements, certificates, marine and niches)

- Ability to interpret AI/ML performance metrics — accuracy, precision, recall, HITL rate — without building models, but with sufficient literacy to identify what is going wrong and articulate it clearly

- Structured requirements writing: clear, unambiguous business and functional requirements

- UAT design and execution: test cases, defect documentation and sign-off

- Root cause analysis and structured problem-solving

- Process documentation: decision trees, AI-ready SOPs and process maps

- Comfortable working with operational data to identify trends and anomalies

- Strong stakeholder communication: able to translate business observations into engineering requirements





- Familiarity with operational systems including Ops+, Ingestion and Workview, or the ability to learn rapidly

What we offer in return:

- 32 days of vacation a year
- 2 days working from home option + additional adaptable days
- Entry time flexibility
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock Purchase plan
- Flexible compensation scheme
- Wellhub
- Employee assistance program
- Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

📌 process engineer (España)
🏢 Chubb
📍 España