Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systemsWorks closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functionsManage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functionsProactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functionsAcknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedbackInitiate return of goods where applicableCoordinate the expediting of rush shipments,



where necessary and monitors their progress to deliveryInitiate the request for credit and debit notes in collaboration with the finance functionSupport the disputed invoices process in collaboration with finance and credit collectionRequirements
Experience in a similar position, preferably in a packaging or manufacturing environmentExperience of SAP and Salesforce.Com preferredStrong Excel skills appreciatedFluent in English & SpanishCore Competencies
Demonstrates expertise in end-to-end order management, customer relationship management, and effective communication with stakeholders. Proficient in managing customer expectations, resolving complaints, and collaborating with finance and operational teams.Highest-signal resume keywords
Order ManagementCustomer Relationship ManagementSAP ExperienceSalesforce.Com ExperienceFluent in English & SpanishATS Optimization Keywords
Hard Skills
Order FulfilmentInventory ManagementExcel ProficiencyData EntryPerformance Review PreparationSoft Skills
Customer ServiceProblem SolvingCommunicationIndustry Keywords
PackagingManufacturingCustomer ComplaintsCredit NotesDebit NotesTools & Technologies
SAPSalesforce.Com
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📌 Customer Service Representative (Madrid)
🏢 Jobtailor
📍 Madrid