Miratech seeks a Contact Center Operations & Optimization Consultant to drive transformation by defining the operating model and a roadmap of improvements. You will assess current ops, shape the future state, and partner with teams to translate capabilities into value.
Idóneo candidates have CCaaS experience (Genesys Cloud), 10+ years in leadership, strong analytics and storytelling, and a track record of improving efficiency and CX. Spanish is a plus; remote work supported.
📌 Strategic Contact Center Transformation Lead (Madrid)
🏢 Miratech
📍 Madrid
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