Senior Support Engineer

Valladolid, Spain (Onsite)

Long term freelance assignment - 6 month initially

Role Overview

We are looking for a Field Support Engineer to provide hands-on technical support across end-user devices, IT infrastructure and data centre hardware. You'll troubleshoot technical issues, support enterprise hardware, and work closely with infrastructure teams to ensure excellent service delivery.

Key Responsibilities

- Provide support for laptops, desktops, mobile devices, printers and peripherals.
- Troubleshoot Windows, Microsoft 365, Active Directory and hardware/software issues.
- Support data centre equipment including servers, racks, network devices, storage, power units and cabling.
- Perform hardware installations, replacements and Smart Hands activities.
- Manage Incidents, Problems, Changes and Assets in line with ITSM processes.




- Work closely with infrastructure and engineering teams to resolve technical issues.

Required Skills
- 4+ years' experience in enterprise IT or field support.
- Strong troubleshooting across end-user devices and hardware.
- Experience supporting laptops, desktops, mobile devices, printers and peripherals.
- Hands-on exposure to data centre hardware (servers, racks, network equipment, storage and cabling).
- Good understanding of ITSM processes (Incident, Problem, Change and Asset Management).
- Windows, Microsoft 365, Active Directory and ServiceNow (or similar ITSM tool).
- Excellent communication and customer service skills.

📌 Support Engineer (Castilla y León)
🏢 Np Group
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