Position Overview As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues.

You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast‑paced, team‑oriented environment.

Do you enjoy working with Windows, Microsoft Office, and CRM tools such as Salesforce to resolve customer inquiries? Bring your skills to our team — apply today!

Key Responsibilities

Provide multi‑channel support (phone, chat, email) to customers and partners

Troubleshoot product access, licensing, account, and order‑related issues, ensuring timely resolution

Ensure access to purchased software using internal systems and remote tools

Deliver a high‑quality, solution‑focused customer experience

Educate customers and partners through training sessions, onboarding, webinars, and self‑service guidance

Act as a subject matter expert on Autodesk policies, processes, and tools

Support partner enablement and collaborate cross‑functionally (including Sales) to resolve issues

Contribute to knowledge base content and recommend process improvements





Maintain professionalism and adaptability in a fast‑paced environment

Minimum Qualifications

BSc or MSc graduate with 0–4 years of professional experience

Fluency in German and English required

Experience using a CRM system; Salesforce preferred

Willingness to work adaptable shifts and overtime as needed (shift start times of 7:00 AM)

Preferred Qualifications

Italian, French plus other language skills are an advantage

Strong verbal and written communication skills

Experience in a customer service or support environment with strong problem‑solving skills

Ability to manage multiple priorities in a dynamic, fast‑paced environment

Salary Transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

📌 26Client Services Specialist, Italian and French Speaker (Madrid)
🏢 Dormont Manufacturing
📍 Madrid