BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION. We are looking for a technically skilled

2nd Level Support Engineer with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures.

LAY FOUNDATIONS. ENSURE EFFICIENCY. Your tasks:

2nd level support for complex incidents and service requests.

Incident analysis, troubleshooting, and root cause identification.

Coordination with 3rd level support, vendors, and external service providers.

Installation, configuration, and support of POS systems and peripheral devices.

Software deployment, rollout support, and system maintenance.

Documentation and knowledge base maintenance.

Monitoring ticket progress and ensuring service quality and SLA compliance.

FEELING SATISFACTION. ENJOYING ADVANTAGES. What we offer:

Continue your journey

Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.

Experience the difference

Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.

Look into the future

Work with the latest technologies and the constant innovations.

Find the balance





Benefit from our mix of trust-based working hours and versátil work location (including home office) for a great work-life integration.

Feel well taken care of:

We provide you a company healthcare program.

Unplug and relax

30 days of vacation.

USE SKILLS. CREATE SOMETHING NEW. What you bring with you:

Strong troubleshooting and analytical skills in hardware, software, and network environments.

Experience with Windows systems; Linux knowledge is an advantage.

Knowledge of network technologies (LAN/WAN/WLAN, DHCP).

Experience with software deployment and package management using SCCM.

Experience supporting mobile devices (Android / Windows CE).

Experience in planning and executing software rollouts.

Ability to analyze, prioritize, and resolve escalated incidents within SLA requirements.

Experience working with ticketing and ITSM systems.

Good communication and coordination skills in cross-functional environments.

Fluent German and English language skills (written and spoken).

Nice to have

Experience with GK Software / retail POS systems.

Engineering experience in client or POS environments.

Knowledge of SD-WAN environments.

Experience with retail hardware (POS systems, scanners, printers, access points).

📌 2nd Level Support Engineer (Madrid)
🏢 q.beyond ibérica
📍 Madrid