About the role

As an Account Manager, you help our studios and your market/region succeed through prospecting new supply and upselling to your client base. You work directly with studio owners and managers in our network to demonstrate the value of the partnership, advocate for partners internally, and ensure their success.

- Responsible for revenue and reservation growth across your book of business and the market you manage.
- Responsible for market‑wide partner retention focus with quarterly targets.
- Responsible for monitoring and identifying pockets of opportunity on supply health across your markets with a heavy focus on inventory availability.
- Acts as the local voice of the partner and escalates local nuances to country leadership.
- Builds strong, long‑term relationships with partners in a diverse book of business ranging from top, medium, to lower tier accounts.
- Supports partners in your market by helping them grow their business.
- Drives adoption of new ClassPass products and retention of pre‑existing products among studio partners.
- Utilises online and offline resources and tools to develop and maintain your own pipeline in Salesforce.
- Delivers outstanding service to our fitness and wellness partners.
- Engages with key studio partners during a monthly check‑in via phone and in‑person meetings.
- Retains partners by providing best‑in‑class support & relationship management.
- Conducts quarterly business reviews and develops in‑depth performance reports to share with studio partners.
- Contributes toward country‑specific projects across the partner bases.




- Assists with resolving transactional issues and completes ad‑hoc projects.

Qualifications & Skills

- Strong Negotiation Skills in managing/developing your current and prospective book of business, ranging from low to top tier accounts.
- Good Strategic Thinking Skills in implementing and executing tactical project plans ensuring alignment with directions from their manager and the goals of their team.
- Strong Communication Skills – comfortable using a broad range of communication styles across different audiences in diverse situations.
- Good Collaboration Skills – leverages deep experience to teach colleagues new skills, frameworks, techniques, and introduces entirely new ways of approaching or solving problems.
- Good Business Acumen Skills – able to articulate at a high level the value of the work that you do, not just to your own team but also to the broader business.
- A proven experience in Account Management with a full understanding of the field and the ability to resolve a wide range of issues in creative ways.
- Track record in managing processes and priorities to hit deadlines consistently and almost without fail.
- Right to work in Spain and fluent in Spanish and English.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

📌 Account Manager - Barcelona (Madrid)
🏢 Doist
📍 Madrid