CloudTalk is THE integral AI-powered business calling platform , trusted by

30,000+ professionals at companies like

Nokia ,

Revolut ,

Glovo , and

Uber .

We’re building the world’s most capable AI business calling software available in

160+ countries

— helping businesses have more and better calls every day. Backed by

$35.3M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ, we’re investing in making AI native to every conversation .

We’re a ~ 200-person team that values growth ,

innovation ,

teamwork ,

customer focus , and human connection . We move fast, build for the future, and care deeply about creating products—and a culture—that people genuinely love.

Why Join CloudTalk Now? We are in an era of rapid innovation—taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.

The Role Our

Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion . You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk’s capabilities into measurable ROI for clients.

What You Will Do Be the Strategic Business Partner Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients’ KPIs.



Position yourself as a trusted advisor—not just a vendor contact—and build durable relationships with decision makers and executive stakeholders.

Own Retention & Expansion Lead the full renewal cycle across your portfolio—forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio—whether that is increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early—before issues become escalations.

Act as the Internal Advocate Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap—while confidently representing CloudTalk’s direction back to your accounts.

What Makes You a Great Fit We’re looking for experienced Account Managers or Customer Success Managers who’ve owned meaningful books of business in B2B SaaS—not just managed relationships, but driven commercial outcomes.





Hands‑on experience in Account Management or Customer Success in B2B SaaS , with a demonstrable track record of hitting retention and expansion targets

Proven ownership of a book of business independently —you’ve managed renewals, run save plays, and grown accounts without heavy oversight

Experience owning customer health metrics : you’ve built or worked within health score frameworks and used leading indicators to drive proactive action

Comfortable running Executive Business Reviews and navigating multi‑stakeholder accounts up to C‑suite

Highly commercial mindset —you think like a revenue owner, not just a relationship manager

Data‑driven : comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically

Technical aptitude —you enjoy learning SaaS products deeply and can guide customers to maximise platform value

Familiarity with CS/AM tooling : HubSpot, Gainsight, Planhat, or similar

Business fluency in

English. Spanish, French, or Czech/Slovak are a big plus.

Why you will love to be a CloudTalker: Growth 1-1 Coaching sessions with our resident communications advisor

Leaders Academy & Learning and Development Budget

Flexibility MacBook for work

Apply now and be part of our journey to $100M ARR! By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

📌 Account Manager (Madrid)
🏢 CloudTalk
📍 Madrid