At Factorial, we’re looking for an Account Manager for Smaller Accounts for the French Market to give the best support to our existing customers.

Responsibilities

Client Relationships: Regularly engage with customers, addressing their needs and providing tailored solutions.

Sales Growth: Develop personalized sales strategies, including cross‑selling, up‑selling, and churn management.

Support & Feedback: Provide prompt, personalized after‑sales support, ensuring timely responses and proactive communication.

Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.

Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.

Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen relationships.

Qualifications

Native level of French and fluent in English.

Customer‑focused experience in support or satisfaction roles is highly valued.





Passion for simplifying processes and removing obstacles for customers and colleagues.

Ambitious, proactive, and a positive team player with strong organizational skills.

Confident using CRM tools and unafraid to pick up the phone to support clients.

Ready to thrive in a fast‑paced, startup environment.

Eager to take ownership and contribute to continuous improvement.

Benefits

High growth, multicultural and friendly environment.

Alan private health insurance.

Healthy life program with Wellhub (Gyms, pools, outdoor classes).

Save expenses with Cobee.

Language classes.

Breakfast in the office and organic fruit.

Nora discounts.

Free caffeine and theine.

Pet friendly.

Equal Opportunity We welcome applicants from all backgrounds and are committed to equal opportunities, including individuals with disabilities.

📌 Account Manager Small Accounts - French Market (Madrid)
🏢 Factorial
📍 Madrid