Overview Enginy is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our AI‑driven lead generation technology empowers sales teams to focus on selling by automating manual prospecting and optimizing workflows. Following successful seed funding, we are expanding our teams and markets.

About the Role We are hiring an Account Manager to own the retention and expansion of a large portfolio of customers. The role involves designing and running programs that serve hundreds of accounts efficiently, stepping in for high‑stakes moments, and using AI tooling to automate repetitive tasks to free up time for high‑value customer interactions.

Responsibilities Scaled Customer Engagement

Manage a large portfolio of B2B SaaS accounts through digital‑first, programmatic touch points that drive activation, adoption, and expansion.

Design and execute one‑to‑many programs—email campaigns, webinars, office hours, automated sequences—to reach customers at scale without losing quality.

Identify when strategic, human intervention is needed (activation, risk, renewal, expansion) and step in decisively.

Commercial Growth

Own renewals and lead upsell and cross‑sell conversations across your book.

Run QBRs with key accounts to uncover growth potential and reinforce value.

Collaborate with Sales on handoffs, co‑develop account plans, and ensure seamless transitions from new to renewing.

Playbook & Process Building

Build activation sequences, expansion playbooks, and engagement templates that work across a diverse customer base.

Automate repetitive touch points so your time is spent where it actually moves the needle.

Share what's working across the CS team—improving everyone's efficiency.

Operational Excellence

Keep CRM data and renewal timelines accurate and actionable.

Channel customer insights back to Product—aggregate signals from your programs,



not just individual calls.

Work cross‑functionally with internal teams to unblock customers and close gaps.

Qualifications Must‑haves

2–4 years in Customer Success or Account Management in B2B SaaS.

Experience working within or alongside a scaled CS motion—large‑volume portfolios, digital programs, or automated campaigns.

Commercial track record: owning renewals and real upsell and expansion conversations.

Proactive, ownership‑driven mindset—spotting problems before customers raise tickets and acting without waiting.

Proficiency in Spanish and English.

Nice‑to‑haves

Built playbooks, onboarding sequences, or CS processes from scratch.

Experience with outreach campaigns or marketing automation tools.

Comfortable engaging technical buyers in a commercial context.

Used AI tools to work faster and curious about doing more of it.

Benefits

Competitive salary tailored to your experience.

Enticing performance bonuses.

Versátil remuneration through Cobee.

Pension plan through Arca.

Short Fridays all year round and extra days of vacation for your birthday and anniversary.

Yearly work‑from‑home allowance (24 days for Customer‑Facing functions / 48 days for Product & Engineering and Admin).

Full work‑from‑anywhere weeks during August and end of the year.

Discount on a premium gym with spa access.

Free fresh fruit to support your health.

Continuous learning—mentoring, coaching, workshops, and opportunities to attend SaaS conferences.

Career growth opportunities.

Team gatherings and celebrations.

A collaborative culture that fosters hard work, teamwork, transparency, and respect.

We encourage applicants who may not meet 100% of the requirements to apply.

EEO Statement Research indicates that candidates from underrepresented groups often self‑select out even when they are a strong match. If this role excites you and you believe you can make an impact at Enginy AI, we encourage you to apply.

📌 Account Manager - SMB (Madrid)
🏢 Enginy
📍 Madrid