After Sales Market Manager – International Markets We are looking for an experienced and driven After Sales Market Manager – International Markets to join our After‑Sales Department and lead the development, governance, and performance of After Sales operations across assigned international markets where EBRO will be launched.

In this role, you will act as the primary After Sales interface between EBRO HQ and its General Distributors, Importers, and National Sales Companies (NSCs), ensuring the successful deployment of EBRO After Sales standards, business models, and performance targets.

This position requires a strong international mindset, solid experience in OEM aftersales operations, and the ability to manage diverse market structures while driving customer satisfaction, profitability, and technical excellence.

Key Responsibilities

Market Single Point of Contact

Act as the central After Sales point of contact for assigned international markets, coordinating closely with General Distributors / NSCs and internal EBRO departments to ensure alignment and efficient execution of After Sales strategies.

After Sales Business Development

Support and drive the After Sales business development roadmap across markets, identifying growth opportunities in parts, accessories, services, and value‑added programs, while improving retention and lifetime customer value.

Parts & Accessories Performance Management

Oversee and analyze parts and accessories performance at market level, including:

Stock management policies

Supply chain efficiency





Market demand evolution Ensure Importers / NSCs have the appropriate tools, processes, and logistics structures to support vehicle parc growth and service demand.

Warranty Performance & Cost Control

Monitor and manage warranty performance across international markets, ensuring:

Compliance with EBRO warranty policies

Efficient claim handling

Cost control and prevention actions

Continuous feedback loops to improve product quality and customer experience

Support Importers / NSCs in the development of technical capabilities, including:

Escalation and resolution of critical technical cases

Proper deployment of diagnostic tools, training programs, and systems

Monitoring of technical KPIs, with corrective action plans where required

After Sales Operational Excellence

Ensure EBRO After Sales standards, processes, and KPIs are correctly implemented and respected across:

Parts logistics

Warranty administration

Drive a customer‑centric After Sales culture across markets by:

Supporting the rollout of customer satisfaction programs

Analyzing customer feedback and service quality results

Implementing improvement initiatives with Importers / NSCs

Budget & Financial Performance Management





Support After Sales budget planning and closely monitor financial performance at market level, ensuring:

Profitability targets are achieved

Cost structures are optimized

Business cases are supported with data‑driven analysis

Build and maintain strong, trust‑based relationships with:

General Distributors / Importers / NSCs

Logistics and technical service partners

Internal EBRO stakeholders to ensure long‑term business alignment and execution excellence.

Compliance & Quality Governance

Ensure full compliance with

EBRO After Sales policies and standards

Local legal and regulatory requirements

Quality and audit processes across international markets

Prepare and present regular After Sales performance reviews, leveraging data and analytics to:

Identify risks and improvement opportunities

Support strategic decisions

Guide market action plans and follow‑up

Qualifications

Bachelor’s degree in Business Administration, Engineering, Automotive Management, or related field (MBA is a plus).

Solid experience in automotive OEM After Sales management, preferably in an international or regional role.

Proven experience working with Importers, General Distributors, or National Sales Companies.

Strong analytical, strategic planning, and problem‑solving skills.

Excellent communication, presentation, and stakeholder management capabilities across cultures.

Results‑driven mindset with demonstrated KPI and profitability achievement.

Fluency in Spanish and English (additional languages are a plus).

Willingness to travel internationally as required.

📌 After Sales Market Manager – International Markets (Madrid)
🏢 EBRO
📍 Madrid