Online marketplaces have never been this awesome. Join Our Growing After-Sales Team! Make life easier for chefs and hoteliers across Europe METRO Markets is growing its After-Sales Team and is now hiring in

Azuqueca de Henares ,Palma de Mallorca or Düsseldorf. Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including

France, Germany, Portugal, Italy, Croatia, and Netherlands . What you’ll do Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service. Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps. Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed. Verify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions in line with our Generosity Framework. Act as the main contact for external service partners: track open jobs, remove blockers, keep everyone informed. Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up.

Work in a hybrid setup : part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support. You've got Customer-centric mindset and genuine enjoyment in solving unique technical cases.



Languages:

fluent in

English plus at least one additional language such as

German, or Dutch

(the more, the better). Confidence to run step-by-step troubleshooting by phone or e-mail. You don’t need to be a certified engineer—curiosity and a willingness to learn are key, and we’ll train you thoroughly. Strong negotiation & complaint-handling skills; you stay calm when a chef is in the weeds.

Experience coordinating with repair partners or field technicians (nice-to-have, not mandatory).

Collaborative spirit: you work hand-in-hand with front-line CS agents to deliver a seamless customer journey. Readiness for a call-center style environment—but with the extra perk of hands-on access to professional kitchen gear. We’ve got A dynamic, scale-up atmosphere backed by the integral METRO / Makro Group. Clear ownership from day one and room to innovate. Structured onboarding & continuous training (Freshdesk, Genesys, product know-how, error-code matrix). Hybrid working model depending on your location, including a modern workspace, laptop and — if needed — a company phone An engaged, multilingual team that values collaboration, humor and ownership.

About us We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.

📌 After Sales Specialists DE (m/f/d) (Madrid)
🏢 METRO Markets
📍 Madrid