VEGA Chargers specializes in designing and manufacturing fast chargers (DC) for electric vehicles. We strive to create a more sustainable future in mobility by analyzing customer needs and offering adaptable, scalable charging solutions from concept to distribution.

What We Are Looking For We are seeking an experienced

Technical Services professional specializing in electric‑vehicle chargers. The ideal candidate is passionate about enhancing the client experience, preventing errors, and closely collaborating with Product and R&D; teams.

Responsibilities Technical Support and Assistance

Address customer inquiries, technical issues, and troubleshooting needs after purchase, covering hardware, software, or electronic devices.

Provide support via phone, email, chat, or other channels to resolve customer concerns.

Installation and Configuration

Install, configure, and update software and hardware according to customer or company needs.

Ensure operating systems and applications are correctly installed and configured.

Preventive and Corrective Maintenance

Diagnose and repair defective equipment.

Provide preventive maintenance to avoid malfunctions or failures.

Perform on‑site or remote technical services as needed.

User Training

Guide customers on proper product use and assist with common troubleshooting steps.

Incident Management

Log, classify, and track reported customer issues.

Prioritize problems based on urgency and impact.

Monitoring and Analysis

Supervise equipment and system condition to identify potential failures before they occur.

Analyze recurring failure patterns to propose long‑term solutions.

Documentation and Reporting

Maintain detailed records of service interventions and repairs.

Create technical reports on equipment status and applied solutions.

Continuous Learning





Stay updated on new technologies, products, and industry trends in technical support.

Collaboration with Other Departments

Logistics: Manage replacement parts delivery, returns, and repaired product shipments.

Product Development & Sales: Conduct surveys, collect customer feedback, and analyze it to identify product or service improvements.

Requirements

Studies related to electrical or electronic engineering, mechatronics, automation, or industrial maintenance.

Computer skills such as configuring a local area network (LAN) and network interfaces; knowledge of object‑oriented programming languages like Python or Java is highly valued.

Ability to interpret electrical diagrams and perform electrical troubleshooting.

Ability to communicate effectively in both Spanish and English.

Availability to travel sporadically.

Proven experience in After‑Sales Services.

Hands‑on experience with ticketing configuration and management.

Familiarity with OCPP protocols.

Passionate about enhancing the client experience and dedicated to error prevention.

Proven ability to collaborate and communicate effectively with various internal departments.

Strong analytical skills for reviewing and assessing potential clients.

Proficiency in conducting maintenance remotely.

Alignment with the company's vision for a more sustainable future in mobility.

Future availability for on‑call duties.

Demonstrates kindness and a positive attitude in interactions.

Nice to Have

Experience in the field of electric vehicle chargers.

Benefits

Coffee and snacks

22 days of holidays

Be part of a team where your opinion matters, contributing to innovative creations.

Selection Process

Initial call with People: learn more about VEGA Chargers and introduce yourself.

Meeting with Jose (CPO) and Oriol (After Sales Manager).

Job offer.

📌 After Sales Technician (Madrid)
🏢 Vega Chargers
📍 Madrid