Preply is building an AI chatbot team within Customer Care. As AI Agents Manager, you will lead AI Operations, Knowledge Management, Conversation Design, and Support Automation with end-to-end ownership, reporting to the Director of Customer Care.
You’ll coach a cross-functional team, drive AI performance, ensure quality and CX, and expand proactive AI use cases across tutor and learner journeys built on Intercom FinAI and related platforms.
📌 AI Agents Product Manager — Equity & CX Impact (Madrid)
🏢 Preply
📍 Madrid