AI & Process Automation Engineer (Agents, Automation & Digitalisation)

ServiZurich, part of Zurich Insurance Group – located in Barcelona.

Responsibilities Design, build and deploy automation solutions using workflow orchestration tools, low‑code platforms (Power Platform, Copilot Studio), scripting (Python) and AI‑assisted tooling (e.g., Claude Code, LLM integrations). Translate business process requirements into technical solutions through collaboration with SMEs and process designers. Develop reusable patterns, building blocks and reference architectures for automation across IAA.

Ensure solutions are production‑ready: tested, monitored, documented and maintainable. Build and maintain the scaffolding (templates, configuration, knowledge structures) that enables IAA teams to adopt automation tools safely and at scale. Create enablement materials, onboarding paths and usage patterns that allow non‑engineers to leverage automation and low‑code tools within governed boundaries.

Operate as the technical interface between IAA business teams and digitisation capability, reducing dependency on central IT for standard automation needs. Ensure all automation solutions meet IAA’s governance standards and comply with Group Technology & Operations requirements. Embed auditability, documentation and appropriate human‑in‑the‑loop controls in solution designs by default.

Maintain compliance with responsible AI principles where AI‑based components are used. Ensure solutions are maintainable, version‑controlled and handover‑ready. Work within projects and cross‑functional initiatives to identify,



prioritise and deliver automation and digitisation use cases across IAA capabilities.

Train IAA staff on automation tools and self‑service approaches. Drive awareness and adoption of digitisation opportunities with business stakeholders alongside the Capability Manager. Contribute to IAA’s strategic digitisation roadmap by surfacing opportunities, feasibility assessments and lessons learned from delivery.

Collaborate with GTO and other functions to align on standards and reuse enterprise capabilities. Work alongside experts in various technological domains and enhance your skills with real‑world experience.

Qualifications Process analysis and automation design – ability to assess workflows and identify digitisation opportunities. Technical architecture and solutioning – design and implement scalable technical architectures across automation, low‑code, AI and integration platforms. Hands‑on engineering with automation and low‑code platforms (Power Platform, Copilot Studio, workflow orchestration tools) and AI‑based tools (Claude Code, LLM integrations).

Software engineering fundamentals – Python, version control, CI/CD, configuration‑as‑code. Translate business process descriptions into technical solution designs without requiring deep domain expertise.



Stakeholder engagement – communicate technical concepts to non‑technical audiences and build trust.

Project‑based working – comfortable operating in transformation programmes alongside BAU. Organisational agility – navigate a large, regulated enterprise environment. Innovative thinking – identify where automation and digitisation create genuine value vs. automation theatre.

Comfort with ambiguity – experiment and iterate in evolving fields. Build networks – connect across capabilities, regions and functions to scale adoption.

Benefits Competitive salary and yearly bonus. Adaptable working model supporting work‑life balance. Over €300 to set up a home office and an additional monthly home‑office allowance. Wide range of internal and external trainings, including English, German and Spanish classes.

Ticket restaurant and health insurance with flexibility to exchange for other benefits. Life and accident insurance. Collective life retirement plan. €2,000 referral bonus for successful hires. Special banking and insurance conditions plus exclusive employee discounts.

Functional diversity benefits. Social clubs such as hiking, investment, beach volley and many more. Stock options and mortgage benefits. Location

Via Augusta, Barcelona, ES. Remote work options available within the hybrid model.

Equal Opportunity Statement

At Zurich, we are an equal opportunity employer and attract and retain the best‑qualified individuals regardless of race/ethnicity, religion, gender, sexual orientation, age or disability. Application

Send your CV in English.

📌 AI & Process Automation Engineer (Agents, Automation & Digitalisation) (Madrid)
🏢 JobFlurry
📍 Madrid