Overview About the Role We are looking for a seasoned professional to lead solution architecture and customer success for our image recognition–driven retail execution platform, across European markets. This is a hybrid role combining technical solution ownership with strategic customer engagement, ensuring successful deployments, adoption, and continuous value realization. The adecuado candidate will have strong experience in ML/Data Science–driven products, enterprise solution design, and customer-facing program management.

Experience in retail execution and image recognition is highly preferred.

Responsibilities Solution Architecture & Delivery

Own the end-to-end solution architecture for Solution deployments across European markets.

Translate business requirements into scalable

AI/ML-enabled solution designs .

Work closely with

AI/ML, data science, engineering, and product teams to ensure technical feasibility and performance.

Define and maintain integration architecture with client systems (e.g., Data platforms, sales systems, analytics platforms).

Lead technical discussions, solution reviews, and architecture approvals with client stakeholders.

Ensure adherence to security, privacy, and compliance standards across markets.

Customer Success & Stakeholder Management

Act as the primary point of contact for key European clients.

Drive onboarding, adoption, and expansion of the PEPIRIS solution.

Monitor customer KPIs and ensure delivery against agreed business outcomes .

Lead executive reviews, roadmap discussions, and value realization sessions.

Identify opportunities for upsell, cross-sell, and solution enhancements .

Manage escalations and coordinate with internal teams to ensure timely resolution.





Program & Operations Management

Oversee multiple deployments across markets, ensuring timely and high-quality delivery .

Coordinate with cross-functional teams: product, AI, engineering, and regional business teams.

Drive continuous improvement in solution performance, model accuracy, and operational processes .

Establish best practices, playbooks, and reusable solution components.

Qualifications Required Qualifications

10–14 years of experience in solution architecture, program management, or customer success roles.

Proven experience delivering ML, AI, or data science–driven solutions.

Strong background in enterprise system integrations and solution design.

Experience managing customer-facing technical engagements.

Excellent stakeholder management and communication skills.

Experience working in cross-functional, global teams.

Preferred Qualifications

Experience in retail execution, CPG, or field sales technology.

Hands‑on exposure to image recognition or computer vision solutions.

Experience with Trax Retail or similar retail analytics platforms.

Familiarity with cloud platforms (AWS, Azure, or GCP) and data pipelines.

Experience managing multi‑country or European market deployments.

Key Competencies

Solution design and architecture

Customer success and relationship management

AI/ML product understanding

Cross‑functional leadership

Strategic thinking and problem solving

Executive communication

What We Offer

Opportunity to work on a cutting‑edge AI‑driven retail solution across Europe.

High‑visibility role with direct impact on customer success and product growth.

Collaborative, global, and innovation‑driven environment.

Competitive compensation and benefits.

📌 AI Solution Architecture Delivery Lead (Madrid)
🏢 PepsiCo
📍 Madrid