Mercier Consultancy MD is pleased to offer an exciting opportunity for an Arabic Player Support Specialist dedicated to supporting Supercell Games accounts, based in Sofia, Bulgaria. This role is idóneo for individuals passionate about gaming and fluent in Arabic, who are eager to provide outstanding assistance to players. As a key player in the team, you will ensure that Arabic-speaking players receive timely and effective support to enhance their gaming experience.

Key Responsibilities Provide exceptional player support in Arabic, primarily assisting with Supercell Games account inquiries

Respond to player questions and resolve issues related to account management, game features, and technical problems

Communicate with players through multiple channels, including email and chat

Document player interactions accurately to contribute to service improvements

Collaborate with other departments to relay player feedback and improve overall service quality





Stay informed about Supercell games and industry trends to offer knowledgeable support Fluency in Arabic (oral and written) is essential; proficiency in English is advantageous

Experience in customer support or player support roles, preferably within the gaming industry, is preferred

Strong understanding of gaming culture and familiarity with Supercell games is beneficial

Excellent communication and interpersonal skills focused on delivering excellent customer service

Ability to troubleshoot technical issues and provide effective resolutions

Strong organizational skills to manage multiple player inquiries efficiently

Willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural environment Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

1500 Euro Signing Bonus

Fully Paid Training

Health Insurance

And Much More ..

📌 Arabic Speaking Player Support Specialist for Supercell Games - Work in Sofia (Barcelona)
🏢 Patrique Mercier Recruitment By Nellie
📍 Barcelona