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HRBP - South Europe @Pop Mart | Startup Lover | Cultivating Human Connections and Cultural Brilliance☀️ Industry:

Designer toys and collectible pieces

Location

Barcelona

Working Hours

40 hours per week

About POP MART Founded in 2010, POP MART is a market‑leading entertainment company and a global champion of designer toy culture. Through general artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain.

Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top‑tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including Spain, Italy, Netherlands, France, and the UK. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high‑potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect POP MART is a fast‑paced company with a young and multicultural team where you can expect to:

Gain valuable professional experience covering the entire retail life cycle

Have the opportunity to work with people from different countries and cultures in a collaborative environment

Receive structured customer service, retail operations, and product training

Be proactively involved in the company’s growth

POP MART offers our employees:





Selected POP MART toys as appreciation gifts every month

Comprehensive training and development programs

Regular team social events

Corporate Discounts

Employee Assistance Program The Role and Candidate The

Area Manager will be responsible for overseeing all POP MART stores in Spain, ensuring seamless daily operations, sales performance and an exceptional customer experience. This is a hybrid role that requires a hands‑on approach to store management while also supporting broader retail operations in Spain.

Responsibilities

Oversee daily operations of all existing and upcoming store locations in the Spanish market, ensuring efficiency, service quality, and operational excellence

Monitor sales performance, analyse trends, and implement strategies to optimise revenue and profitability

Support store teams in executing merchandising plans, product launches, and marketing campaigns

Ensure compliance with operational policies, company SOPs, and local retail regulations

Conduct regular store audits to assess performance, service quality, and operational efficiency

Act as a key point of contact for operational challenges and opportunities, ensuring smooth communication across teams

Assist in recruiting, onboarding, and training store‑level staff,



ensuring alignment with POP MART’s service standards

Manage inventory flow and stock levels, ensuring optimal product availability

Support future store openings in Spain, providing operational guidance and best practices

Work closely with internal teams (Marketing, HR, Supply Chain) to enhance store operations

Required Qualifications

5+ years of experience in retail operations, preferably in a flagship or high‑traffic retail environment

Fluent in Spanish and English

Proven experience in store operations, sales performance management and customer experience enhancement

Ability to analyse sales data and implement strategic improvements

Hands‑on approach with strong problem‑solving and operational execution skills

Experience in recruiting, onboarding and training retail staff

Strong understanding of visual merchandising, inventory control and retail compliance

Excellent communication and teamwork skills, with the ability to work cross‑functionally

Proficiency in Microsoft Excel, PowerPoint and retail analytics tools

Immediately available or short notice period is highly preferred

Desirable but Not Essential

Experience in licensed merchandise, collectible toys or designer product retail

Familiarity with the Spanish retail market and flagship store operations

Experience in supporting new store openings and retail expansion projects

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Sales, Management, and Customer Service

Industries

Retail

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