El puesto se desarrolla en las oficinas de la fábrica de Manresa. Dado que se busca un/a candidato/a con un nivel de inglés suficiente, la descripción del puesto se facilita únicamente en este idioma.

Its mission will be to attend B2B distributor's orders and demands, telephone calls and e-mails, with the aim of giving an optimal treatment to the client. To manage the flow of the orders from their arrival, until its preparation and follow-up logistics departure to the delivery to the client, solving their case, incidents that may arise, carry out the necessary administrative procedures in the pre- and post-sale processes, to report information to the Sales Manager and search for information to carry out new projects developing new markets and customers.

Funciones y responsabilidades

- Manage telephone calls and answer client's e-mails for orders and sales proposals management.
- First commercial orientation to the client (analyze needs and offer possible solutions).
- Reception and management of orders (by phone or e-mail), introduction into the ERP, verification of established requirements and subsequent monitoring (delivery dates and possible modifications).
- Preparation of budgets and offers, in collaboration with the Sales Manager.
- Resolution of incidents with customers (complaints, claims, billing, credits, etc.).
- Monitoring of collections,



in collaboration with the Administration area.
- Participate in the preparation of commercial documentation.
- Preparation of statistics and commercial reports of managed clients.
- Registration of potentials in the CRM, maintenance / introduction of data, preparation of monthly reports of opportunities and monitoring.

Requisitos

Estudios mínimos: Ciclo Formativo Grado Superior – Técnico Superior en Comercio Internacional

Especialidad: Técnico Superior en Comercio Internacional

Experiencia mínima: Al menos 3 años

Idiomas requeridos: Inglés – Avanzado · Español – Nativo o bilingüe

Conocimientos necesarios

Inglés • SalesForce CRM •CRM • ERP• B2B •Relaciones con clientes

Requisitos mínimos

- Experience in a similar position.
- Proactive and organized person with the ability to manage their own client portfolio and agenda.
- Communication skills, empathy and people skills, customer focus.

•Proficiency in English at negotiation level, minimum level of English equivalent to an Advanced. Valuable a second language, French or German.
- Good knowledge in managing standard office applications, as well as experience in the use of an ERP system (preferably Sage) and CRM tools (Sales Force or similar).
- Ability to adapt to change, flexibility and proactivity.

📌 Backoffice Sales Manager (Manresa)
🏢 TARRAGO BRANDS INTERNATIONAL
📍 Manresa