The Role To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time.

Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.

Responsibilities

Support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs.

Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks.

Ensure Data Management is performed accurately and on time.

Respond to Tickets and Calls within SLA timescales and to a high standard.

Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs.

Proficient in using systems and tools.

Complete SOC Controls on time and with the necessary evidences.

Report all system issues/defects correctly and log tickets with the necessary details and evidences so Application Services and/or Products can investigate.

Highlight to Service Manager any deviations from the standard scope of service.

Recognize and deal appropriately with sensitive and confidential information.

Successfully complete all learning objectives.

Accurately and on time complete Time Recording.

Adhere to STRADA Security Standards.

Contribute to team meetings and raise any issues immediately to your Service Manager.

Stay up to date with all STRADA HR announcements and communications.

Build good relationships with all lines of businesses where appropriate.

Update internal stakeholders, when needed, in a timely and accurate way.

Participate in projects and activities as needed and assigned.

Key Criteria to Monitor Performance

Adherence to all Security and Compliance procedures.

100% attainment of customer SLA agreements.

Adherence to quality standards.

Adoption of innovation initiatives.





Reduction of client escalations through knowledge transfer to both the client and payroll team.

Demonstrate professionalism and act responsibly.

Required Experience

Professional and job experience required.

Knowledge of MS Office tools such as Excel, Word, and PowerPoint.

Flexibility to support a general and fast-paced environment.

Attention to detail.

Excellent written and verbal skills.

Self-motivated and a willingness to learn.

Education and Training

High school diploma or equivalent.

1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment.

HRIS knowledge.

English and Dutch or French fluency.

Desirable Experience

Experience working with HR and payroll data.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Authorization to Work in the Employing Country To be considered, you must have current and future work authorization in the country where you’re applying, without the need for visa sponsorship by Strada.

Equal Opportunity Employer Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

📌 Belgian Payroll Associate (Madrid)
🏢 1ES02 NorthgateArinso Granada S.L.U.
📍 Madrid