Experteer Overview As Billing & Reservations Coordinator at Grand Hyatt Barcelona, you will manage reservation administration and the end-to-end billing process to ensure timely payments and a seamless guest experience. You will collaborate with Reservations, Finance, Front Office, guests, agencies, and partners to keep accurate records and handle invoices and payment issues.

Your work supports smooth check‑ins, accurate folios, and compliant financial controls in a luxury setting. This role offers the chance to impact guest satisfaction while working within a global hospitality brand.

Compensaciones / Ventajas

Process, modify, and cancel reservations in Opera Cloud PMS

Verify reservation details, rates, payment methods, and special requests

Manage deposits, prepayments, payment links, VCC, and billing arrangements

Follow up on pending payments with guests, agencies, and corporate clients

Generate and review invoices, refunds, and billing adjustments

Ensure accurate billing instructions, PM accounts, and folio management

Coordinate with Finance on payment discrepancies and outstanding balances

Respond to billing and reservation enquiries professionally and promptly





Maintain guest records in Opera Cloud PMS

Support reporting on arrivals, payments, and billing exceptions

Ensure compliance with hotel procedures, financial controls, and data protection standards

Responsabilidades

Previous hotel experience in Reservations, Billing, Revenue Support, or Front Office

Strong knowledge of Opera Cloud PMS

Understanding of hotel billing, payment, and invoicing processes

Excellent attention to detail and organizational skills

Strong communication and customer service abilities

Ability to manage multiple priorities in a fast‑paced environment

Proficiency in Microsoft Office, particularly Outlook and Excel

Fluent in English and Spanish; additional languages are an asset

Requisitos principales

Special Hyatt hotel rates for you and family

Discounts at hotel restaurants and bars

Employee restaurant with daily menus

Wellbeing platform for mental health and personal growth

Continuous learning and development programs

Global career opportunities across Hyatt hotels

Billing & Reservations Coordinator • Barcelona, Kingdom Of Spain, ES

📌 Billing & Reservations Coordinator (Madrid)
🏢 Hyatt
📍 Madrid