About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning‑fast growth, our people and culture are essential to our success. We have been certified as a Great Place to Work™ and now have 13,000+ people working around the world to achieve our mission.

About The Role Our Compliance team blends regulatory expertise with data‑driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast‑moving, digital environment, they stay one step ahead by finding smart, scalable ways to manage conduct risk.

We are looking for a Business Compliance Manager to ensure great customer outcomes across our products and services, partnering cross‑functionally to embed positive outcome frameworks throughout the customer lifecycle and ensuring alignment with UK Consumer Duty requirements and broader conduct risk expectations.

What You'll Be Doing

Driving the assessment and enhancement of consumer outcomes across products, services, and customer journeys

Providing expert guidance on UK Consumer Duty requirements and conduct risk expectations

Partnering with Product, Operations, Legal, Risk, and Compliance teams to identify and address customer outcome risks

Reviewing and challenging business proposals, frameworks, and customer journeys

Supporting the development,



implementation, and ongoing monitoring of customer outcome frameworks

Conducting thematic reviews, deep dives, and root‑cause analyses to identify opportunities for improvement

Producing high‑quality reports and insights for senior stakeholders

Influencing business decisions through data‑driven recommendations and regulatory expertise

Contributing to a positive culture of customer‑centric decision making across the organisation

Supporting and mentoring junior team members as the team continues to grow

What You'll Need

5+ years of experience in regulatory compliance

In‑depth knowledge of UK regulatory frameworks, including Consumer Duty and conduct risk requirements

Experience within fintech, digital banking, payments, or technology‑led financial services/consulting firms

Experience within a first‑line compliance, business compliance, conduct risk, consumer outcomes, product compliance, or similar function A proven ability to operate effectively in fast‑paced, high‑growth environments

Excellent analytical and problem‑solving capabilities The ability to quickly understand new products, business models, and regulatory challenges A willingness to challenge constructively

Nice to Have

Exposure to product governance, product risk, or customer journey reviews

Experience leading projects or mentoring junior colleagues

Experience partnering across business areas within a regulated environment

We encourage applications from people with diverse backgrounds and experiences to join our multicultural, hard‑working team.

📌 Business Compliance Manager (Customer Outcomes) (Madrid)
🏢 Revolut
📍 Madrid