ByteTravel is a TravelTech company focused on making international travel simpler through digital solutions. We provide a range of travel-related services, including visas, regulatory compliance, connectivity, mobility, and airport services for both leisure and business travelers.

Our products and platforms — including Visagov, Roamic, Globely, VIPLounges, and ImmiAssist — connect with travel agencies, tour operators, airlines, and cruise lines through affiliate partnerships, backend integrations, and APIs.

With offices in Barcelona, Madrid, and Miami, we continue to build scalable and reliable solutions that help our partners deliver a better travel experience.

About the Role

We are looking for a Chargeback Specialist to join our Operations team. In this role, you will be responsible for managing payment disputes and chargebacks, helping us minimize financial risk while ensuring a fair and efficient resolution process for our customers.

You will work closely with different teams across the company, analyze dispute trends, and contribute to improving our internal processes and prevention strategies.

What You'll Do

Manage the full chargeback and dispute lifecycle, from investigation and evidence gathering to response submission and follow-up.

Review transactions and customer cases to identify the root causes of disputes and potential fraud risks.

Analyze chargeback trends and performance metrics to detect patterns and opportunities for improvement.





Support the optimization of internal processes, controls, and workflows to reduce dispute volumes and improve efficiency.

Ensure compliance with card scheme rules, payment provider requirements, and consumer protection regulations.

Collaborate with Customer Support, Product, Marketing, and Legal teams to help prevent disputes before they occur.

Maintain accurate records and reporting related to chargeback performance, risk indicators, and operational KPIs.

Contribute to the continuous improvement of tools, procedures, and best practices within the payment operations function.

What We're Looking For

1+ years of experience in chargeback management, risk operations, e-commerce, or a related field.

Understanding of dispute and chargeback processes across payment providers such as PayPal, Stripe, Shopify Payments, and card networks.

Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.

Excellent attention to detail and organizational skills.

Ability to work independently, prioritize tasks, and perform well in a fast-paced environment.

Strong communication skills, with the ability to explain complex topics clearly to different audiences.

Intermediate level of English (written and spoken).

What We Offer

Private health insurance.

Professional growth and development opportunities.

Remote work on Fridays.

The opportunity to join a fast-growing international TravelTech company.

📌 Chargeback Specialist (Madrid)
🏢 ByteTravel
📍 Madrid