Overview

Flywire is a integral payments enablement and software company, founded to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. With over 1000+ global FlyMates, representing more than 40 nationalities, and 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Are you ready to trade your job for a journey? Become a FlyMate.

What You’ll Do

At Flywire, we’re transforming the way travel businesses manage and optimise global payments. We are looking for a commercially minded, relationship-driven Client Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA region.

This role is ideal for someone who enjoys building strong client partnerships, driving commercial growth within existing accounts and acting as a trusted advisor to clients in a fast-paced, high growth environment.

The Client Success Manager will work closely with Sales, Implementation, Product and Support teams to help clients maximise the value of Flywire’s solutions while identifying opportunities to deepen partnerships and increase revenue across the existing client base.

What You’ll Need to Do

Build and maintain strong relationships with existing Travel clients across EMEA

Manage a portfolio of mid market and strategic Travel accounts, helping clients maximise the value of their Flywire partnership

Develop account plans focused on retention,



client engagement and commercial growth opportunities

Identify upsell and expansion opportunities within existing client groups

Partner with clients to understand their business goals, operational challenges and payment needs

Act as a trusted advisor by providing guidance, education and insight around Flywire’s payment solutions and capabilities

Provide clients with reporting, analytics and strategic recommendations to support performance and adoption

Work cross-functionally with Sales, Product, Support and Implementation teams to deliver a strong client experience

Support onboarding best practices and contribute ideas to improve processes and client engagement across the wider Client Success organisation

Gather and communicate client feedback to help inform internal teams and support continuous improvement

Lead and manage multiple client initiatives simultaneously in a fast-paced and highly collaborative environment

Qualifications

What We’re Looking For

5+ years of experience in Client Success, Relationship Management, Account Management or a similar client facing commercial role

Strong experience managing and growing existing client relationships

Proven ability to identify commercial opportunities and drive account growth within an existing portfolio





Experience working with strategic or complex client accounts

Excellent relationship building and communication skills with the ability to engage credibly with senior stakeholders

Strong organisational, analytical and planning skills

Comfortable working cross functionally across multiple teams and priorities

Payments, fintech or travel industry experience is highly preferred

Fluent in English plus Spanish and/or Italian is highly preferred

Experience with Salesforce, GSuite, Jira, Slack, Looker and Smartsheet is a plus

Willingness to travel across Europe as required

What Makes This Role Exciting

Opportunity to work with well-known Travel brands across EMEA

High visibility role with meaningful client ownership and commercial exposure

Blend of relationship management, commercial growth and strategic client partnership

Fast-paced and collaborative international environment

Opportunity to help shape the future growth of Flywire’s Travel business

Additional Information

Employee Stock Purchase Plan (ESPP)

Dynamic & Global Team

Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes)

Be a meaningful part in our success - every FlyMate makes an impact

Competitive time off including FlyBetter Days to volunteer in a cause you believe in

Work From Home Stipend

Great Talent & Development Programs

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

📌 Client Success Manager (Madrid)
🏢 Flywire
📍 Madrid