About this role The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

Responsibilities

Drive monthly touchpoints, support onboarding and renewals, and proactively deliver relevant research tailored to clients’ key technology challenges.

Manage essential administrative and operational details with high energy, ensuring critically timed status updates and a habit of proactive overcommunication.

Partner with senior Gartner team members to identify your C-level client’s key initiatives and provide solutions to ensure your clients receive value.

Proactively drive monthly client engagement to ensure clients receive value for their Gartner service.

Conduct quarterly review calls with the client base in partnership with senior Gartner team members.





Send relevant research and information to clients based on their key technology-related business initiatives and challenges.

Support the onboarding of new clients and renewal of existing clients.

Ensure client satisfaction, retention, operational efficiency and quality.

Collaborate with others to overcome challenges whilst working in a fast paced dynamic environment.

Qualifications

2+ years relevant professional and/or internship experience.

Proven track record of success fueled by a passion for delighting clients.

Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

Bacheloru2019s or Masteru2019s degree preferred.

Proactive, highly organized professional who thrives in a fast-paced environment and embraces essential administrative tasks as a core driver of client success.

Ability to use English at a business or fluent level (speaking, reading & writing).

Benefits

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide flexibility and support to thrive — working virtually when it is productive and getting together with colleagues in a vibrant, purposeful, and inspiring community.

📌 Client Success Partner - Guided products (Madrid)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Madrid