The Clinical Support Specialist will provide comprehensive technical support for medical product sales across both new and established accounts, collaborating with the sales team to achieve sales objectives and enhance market penetration.

Responsibilities

Deliver technical and clinical support to physicians, nurses, and other medical professionals regarding company products and services.

Assist the sales team in preparing and delivering impactful sales presentations to customers.

Demonstrate the correct usage of products to customers, ensuring clarity and understanding.

Conduct regular visits to customer locations to gather essential information about company products and assess market conditions.

Evaluate, diagnose, and repair malfunctioning equipment in response to service calls, ensuring timely resolutions.

Provide technical support for upgrades and special service initiatives, aiding field service operations.

Develop customer- and product-centric technical packages and documentation.

Perform technical analysis and documentation as required; follow up with customers to resolve product usage issues and ensure high satisfaction levels.

Respond to customer inquiries and provide information as needed.

Facilitate the understanding of clinical trial data to support customer education.

Qualifications

Bachelor’s degree in biomedical engineering, electronics, or a related field, with a preference for specialization in physiology.





Fluent in English.

Exceptional oral (including group presentations) and written communication skills, complemented by strong organizational and time management capabilities.

Outstanding interpersonal skills with a proven ability to build and maintain customer relationships.

Analytical thinking and problem‑solving skills.

Results‑oriented mindset with a focus on achieving goals.

Strong communication and presentation abilities.

Teamwork and a collaborative spirit.

High level of integrity and professionalism.

Required Skills

Electrophysiology

Sales Aptitude

Preferred Skills

Account Management

Collaboration

Communication

Cultural Competence

Customer Centricity

Healthcare Trends

Issue Escalation

Market Knowledge

Market Research

Objectives and Key Results (OKRs)

Organizing

Problem Solving

Sales

Sales Support

Sales Training

Solutions Selling

Sustainable Procurement

Vendor Selection

Compensation & Benefits

Base pay range: €35,000.00 – €55,315.00.

Benefits include

Annual bonus with a set target (% of pay) and sales commissions.

Vacation days.

Parental leave (minimum 12 weeks).

Bereavement, caregiver and volunteer leave.

Well‑being reimbursement.

Programs for financial, physical and mental health.

Service anniversary and recognition awards.

Eligibility for several insurance plans (location dependent).

📌 Clinical Specialist (Madrid)
🏢 8500-Johnson u0026 Johnson, S.A. Legal Entity
📍 Madrid