About Us

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

Role Overview Our client is a integral technology and digital transformation consultancy delivering enterprise IT operations and cloud management solutions for large international organizations. Their teams help modernize IT infrastructure through automation, observability, and Service Management platforms.

We are looking for a CMDB/CSDM Analyst with strong expertise in

ServiceNow CMDB ,

CSDM , and

ITOM . In this role, you will help design, implement, and maintain an accurate Configuration Management Database while ensuring alignment with the Common Service Data Model (CSDM). You'll work closely with infrastructure, cloud, and application teams to improve data quality, service mapping, and operational visibility across enterprise environments.

Contract Contractor

Commitment Full-time

Location Valencia, Spain (Hybrid / Primarily On-site)

Process 2 Client Interview Process

Note English-speaking environment. Spanish is not needed.

Responsibilities

Design, implement, and maintain ServiceNow CMDB aligned with CSDM best practices

Improve data quality, governance,



and configuration item (CI) accuracy

Configure and support Discovery, Service Mapping, and MID Servers

Define and maintain CI relationships and service models

Collaborate with infrastructure and cloud teams to onboard new services into the CMDB

Monitor CMDB health and resolve data quality issues

Support integrations between ServiceNow and enterprise systems

Ensure compliance with ITIL configuration management processes

Produce documentation and governance guidelines for CMDB and CSDM

Participate in Agile ceremonies and continuous improvement initiatives

Requirements

3+ years of experience with ServiceNow CMDB and CSDM

Hands‑on experience with Discovery, Service Mapping, and MID Servers

Strong understanding of Configuration Management and data governance

Experience working with ITOM modules

Experience supporting AWS and/or Azure cloud environments

Good understanding of ITIL processes

Experience working in Agile/Scrum environments

Strong analytical and troubleshooting skills

Preferred Qualifications

ServiceNow certifications (CSA, CIS-ITOM, CIS-Discovery, or equivalent)

Experience working with large enterprise CMDB implementations

Knowledge of cloud‑native infrastructure and hybrid environments

Experience improving CMDB maturity and CSDM adoption across organizations

📌 CMDB/CSDM Analyst (ServiceNow) (Madrid)
🏢 Gramian Consulting
📍 Madrid