About the role The D&T; Commercial Site Partner is accountable for the delivery and support of site‑based digital workplace services across commercial sites within the operating units. The role provides primarily hands‑on, in‑person technology support team management, ensuring employees can work effectively with digital workplace tools, day‑to‑day technical issues are resolved, and cyber security practices are correctly applied on site, working in partnership with central D&T; functions and third‑party providers. Key Responsibilities

Operational Excellence and Service Accountability

Act as the accountable owner for day‑to‑day technology service delivery at site. In partnership with D&T; teams and third‑party providers, support routine checks on critical site technology and equipment. Maintain local asset inventory in line with Haleon policy and support the full asset lifecycle. Support planned changes or roll‑outs (upgrades, migrations, new tools), including coordination, communication and floor‑walking support. Support the migration of local applications to strategic integral platforms where possible, working with central D&T; teams.

Incident

Management and Problem Resolution

Have overall management oversight of service level agreements and incident resolution for the site. In partnership with D&T; teams, act as a point of escalation for incident and problem resolution, following Haleon incident and service management playbooks. Represent the site on incident management calls as required, ensuring site impact and operational context are clearly understood.

Identify recurring issues and work with relevant D&T; teams and suppliers to implement permanent fixes and service improvements. Provide site‑level input into post‑incident reviews and service improvement discussions, reflecting user impact, operational constraints and on‑site experience. Stakeholder and Partner Engagement

Build strong working relationships with local Commercial leadership,



functional teams and end users to understand operational priorities and represent site needs clearly into D&T; discussions and forums. Work in collaboration with Service Management and OU Digital & Tech Heads to provide site‑level input on local service performance, incident resolution and recurring issues. Build strong partnership relationships with D&T; functions and third‑party providers to support effective service delivery and problem management at site. Act as a local champion for D&T; initiatives and change, supporting adoption through practical, on‑site engagement. Training, Awareness and User Empowerment In partnership with central D&T; teams, provide short, practical training sessions on D&T; capabilities, policies and initiatives. Encourage self‑service, effective use of knowledge articles, and compliance with approved tools and secure processes. Site‑Based Support and Digital Workplace Enablement In partnership with D&T; functions and third‑party providers, provide in‑person, hands‑on support for the digital workplace requirements of the site. Support conference rooms and shared spaces, including AV and hybrid meeting technology. Support local technology processes such as onboarding and offboarding.

Cyber Security

Compliance and Support

Act as the on‑site contact for cyber security related queries and minor incidents, working closely with the central Cyber Security team. Ensure endpoint security measures are correctly applied on site and on any local applications. Support the correct application of user access management protocols at site.



Help detect and elevate suspected security incidents following Haleon security playbooks.

Promote

Haleon secure working practices at site. Support the implementation of security changes on site in partnership with the Cyber team.

Qualifications & Experience

Basic Qualifications

Proven experience in IT support, desktop support or digital workplace (2-4+ years). Solid hands‑on experience with:

Microsoft productivity tools Collaboration & Video Conferenceing platforms Basic Networking Experience working with ITSM and Service Now Awareness of basic Cyber Security principles and practises

Preferred Qualifications

Experience in supporting AV/meeting room technology and hybrid working environments. Experience in working in or supporting a Cyber/Information Security function. Relevant Certifications in Network, Security, Microsoft or ITIL. Experience in a regulated environment such as health, finance or government or critical infrastructure. Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

📌 Commercial Technology Partner & Site Lead". (Madrid)
🏢 Haleon
📍 Madrid