Key Responsibilities & Qualifications

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people

We are shaping the future of revenue intelligence and we want people who are excited to build what comes next

You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other

Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact

If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career

As Corporate Communications Principal Director, you will be a senior, high-impact individual contributor at the center of how Gong tells its story to the world

Partnering closely with the Head of Corporate Communications, Social & AR, you will be a strategic thought partner and own the execution of corporate communications, executive positioning, and crisis management

This is a role for a builder and a doer — someone equally comfortable drafting a CEO op‑ed, managing a fast‑moving media crisis, and coaching executives on message discipline, all in the same week

You will work directly with Gong’s leadership team and be a trusted voice in decisions that shape company reputation at scale

Develop and drive Gong’s global corporate narrative, ensuring alignment across leadership, product, and go‑to‑market teams

Own earned media strategy for major announcements — corporate news, partnerships, product milestones, and industry leadership moments

Shape and inform Gong’s corporate messaging framework, ensuring consistency and differentiation in a competitive AI market

Partner cross‑functionally with marketing, legal, HR, investor relations and more to align communications with business objectives

Serve as primary communications strategist and ghostwriter for Gong’s C‑suite, including the CEO and senior leadership team

Develop executive thought leadership programs across owned channels, media, and speaking platforms

Create compelling content, like op‑eds,



exec platforms, bylines, LinkedIn posts, talking points, and briefing materials, that authentically reflects each leader’s voice

Prepare executives for media interactions, interviews, and public appearances through media training and message coaching

Identify and secure meaningful speaking opportunities at tier‑one industry events and business forums

Lead development and ongoing management of Gong’s crisis communications framework, protocols, and response playbooks

Support and serve as an internal escalation point and strategic counsel during reputational issues and sensitive business developments

Rapidly assess emerging threats, provide clear‑eyed guidance to leadership, and drive swift, coordinated response

Partner with legal, HR, and executive teams on sensitive communications including workforce changes, competitive incidents, and regulatory matters

Conduct post‑incident reviews and embed learnings into updated protocols and organizational readiness

Build trusted relationships with global executive stakeholders, acting as a strategic communications advisor to senior leaders across the business

Manage and prioritize competing executive communications requests with sound judgment and effective stakeholder management

Develop and oversee general external agencies and vendor relationships, ensuring high performance and strategic alignment

Maintain a strong understanding of Gong’s business, competitive landscape, and market dynamics to inform communications strategy in real time

Contribute to department planning, budgeting, and measurement frameworks in partnership with the team lead

Benefits

Mental health support resources





Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Commuter & parking benefits

Retirement savings

Training & development programs

Employee resource groups

Mentorship opportunities

Flexible wellness fund

Additional Qualifications

Comfort operating in a fast‑paced, high‑accountability environment with a bias toward action over perfection

Proven experience as an executive communications strategist and ghostwriter, with a portfolio spanning multiple formats and leadership voices

Prior experience working directly with and advising C‑suite executives in a communications or advisory capacity

Sound strategic judgment; able to distill complex business situations into clear communications recommendations under pressure

10+ years of progressive communications experience, with significant time in corporate communications roles at high‑growth technology companies or leading PR agencies serving tech clients

Deep hands‑on experience managing crisis communications — from early detection through resolution and post‑incident review

Outstanding creative and media skills – you have a pulse of the trending market topics and understand how to tap into those across traditional and emerging mediums

Experience at or with a B2B SaaS, AI, or global enterprise technology company strongly preferred

High emotional intelligence and executive presence – you can hold a room, earn trust quickly, and navigate competing stakeholder interests with professionalism

Exceptional written and verbal communications skills – among the sharpest writers in any room, with the ability to adapt voice, tone, and register across audiences and formats

Demonstrated track record managing corporate communications programs at scale, including earned media strategy for major company milestones

Strong project management skills; able to manage multiple high‑priority workstreams simultaneously without sacrificing quality

📌 Corporate Communications Director (Madrid)
🏢 Gong
📍 Madrid