What makes us Qlik? A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

The Critical Situation Manager Role Step into a role where you are at the heart of the most critical moments in a customer’s journey. As a Critical Situation Manager, you’ll lead the response to high-impact customer challenges—bringing clarity, coordination, and confidence when it matters most.

You’ll act as the central point of communication, guiding both customers and internal teams through complex situations from initial issue through to resolution and learning. This role blends technical understanding with business awareness, giving you the opportunity to influence outcomes, protect customer trust, and drive continuous improvement across the organization.

If you thrive in fast-paced environments, enjoy solving complex problems, and want to make a visible impact, this role offers a unique and rewarding challenge.

What makes this role interesting? Role This is not a behind-the-scenes role - your work is highly visible, impactful, and essential to customer success. You’ll be drawn to this role because it offers:

Front-line impact in critical moments

End-to-end ownership A mix of technical and strategic thinking

Cross-functional influence

Continuous improvement opportunities A role that keeps you engaged

Here’s How You’ll Be Making An Impact Your work will directly protect customer relationships, strengthen trust,



and improve how critical situations are handled across the business. You’ll:

Lead with confidence during high-impact events

Drive clarity through communication

Minimize disruption and accelerate resolution

Strengthen crisis readiness

Turn challenges into improvementsElevate organizational resilience

Support proactive escalation management

We’re Looking For a Teammate With

Experience (typically 10+ years) in crisis management, escalation management, or a related field

Strong technical literacy, with the ability to understand and communicate complex systems (cloud, SaaS, or enterprise software environments)

Proven ability to manage high-pressure situations with structure, focus, and sound decision-making

Excellent communication and stakeholder management skills, with confidence working across technical teams and senior leadership A strong understanding of service delivery and customer expectations in a technology environment

Experience leading cross-functional initiatives or projects, influencing without direct authority A proactive, solution-oriented mindset with strong attention to detail and accountability The ability to translate customer needs into clear internal actions and priorities A collaborative approach,



with a track record of building strong relationships across teams and partners A passion for continuous improvement and challenging the status quo The location for this role is Barcelona, Spain

More About Qlik And Who We Are Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

Genuine career progression pathways and mentoring programs.

Culture of innovation, technology, collaboration, and openness.

Adaptable, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

If you need assistance applying for a role due to a disability, please submit your request via email to [email protected]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

📌 Critical Situation Manager (Madrid)
🏢 Qlik
📍 Madrid